About Us
IVF Store
IVF STORE, LLC is a full service, online store representing the finest IVF products supported with traditional and exceptional customer service. For maximum convenience to customers, our easy to use and functional website is fully responsive, allowing IVF orders to be taken with a computer or mobile device. Our one-stop-shop for "Everything IVF" makes ordering easier than traditional channels through multiple vendors and allows us to serve you with focus and efficiency.
Diana Patricia Bernal
Co-Founder and IVF Store President
As President, Diana Patricia Bernal manages the expansion of fertility products and services, advancing the company’s goal of radically improving IVF product choice and ease of ordering for fertility clinics. "Patty" founded Biotech USA in 2008 and along with her husband, Jorge Parra, turned the business and its products into a thriving international success. Patty has experience in every aspect of product design, manufacture, marketing, selling, distribution and clinical use. Furthermore, with experience as a clinical embryologist she fully understands IVF products from an end user point of view. It is with these unique real world experiences and skills that Patty leads the team at IVF store.Jorge Parra
Co-Founder and Chief Financial Officer (CFO)
Jorge Parra started his career as an electronic and aviation engineer before moving into the Biotechnology field. In 2004, he started his first company, Biodiseño Ltda, in Colombia before moving to the USA with his wife Patty. In 2008, Biotech USA was founded and Jorge, in his role of CEO, with his wife Patty propelled the business to international acclaim. As an engineer, Jorge understands the intricacies of many IVF products, and he spends much of his time studying, inventing and working out how things can be improved. He has years of experience in product design, injection molding, and electronics.Craig Hoffmann
Co-Founder and Chief Operating Officer
Craig Hoffmann brings over 20 years of sales, marketing and operations leadership experience to IVF Store. His "Customer First" approach sets the tone that resonates throughout the IVF Store organization. Creating a culture where people want to come to work vs. have to come to work is at the core of what makes IVF Store a fun, engaging and customer-centric company. Jill Roberts
Director, Order Fulfillment
As the Director of Order Fulfillment Jill plays a pivotal role in managing the end-to-end process of delivering products to customers efficiently, accurately, and with a focus on cost-effectiveness and customer satisfaction.
Her role is crucial in ensuring that the supply chain operates smoothly and that our customers receive their orders in a timely and satisfactory manner.
Jill manages a team of Order Fulfillment specialists that are in lock-step with our vendor partners to ensure our customer orders and satisfaction is a priority and that their experience with IVF Store is as seamless as possible.
Estela Cardenas
Director, Customer Service
With over 25 years of comprehensive customer service experience, Estela is a vital member of the IVF Store team. Originating from Honduras, her bilingual capabilities in Spanish and English enable seamless interactions with our diverse clientele.
Outside of her professional realm, Estela enjoys traveling with her family, which includes her husband and three children—two daughters and a son.
Becky Flora
Manager, Customer Engagement
With over twenty-five years in education and customer service, Becky's diverse experience shines at IVF Store. She efficiently manages our customer focused events, including Trade Show regional meetings. In addition, Becky serves as the lead trainer for new customer service representatives that set the standard for how our family of retail properties engages with our audience. Beyond her role, she cherishes the camaraderie at the store, emphasizing the team’s dedication and shared laughs.
Having called various states home, from Virginia to Wisconsin, she now resides in Georgia, enjoying tennis in her downtime. Colleague Estela paints a vibrant picture of Becky: "She’s the most positive person I have ever met, a burst of positivity, always lifting our spirits. Working with Becky is a joy!"
Carina Castillo
Manager of Compliance
Carina has been working in the medical device field for 11 years with expertise in FDA regulations and processes.
IVF Store Headquarters
IVF Store is conveniently headquartered in Alpharetta, just north of Atlanta, Georgia. The 12,000 sq ft location features extensive warehouse space, clean room facilities, staff offices and call-center area. Atlanta is the Southeast’s unrivalled transportation hub, building on nearly two centuries of experience moving people and goods. Today, 80% of the U.S. population is within a two-hour flight, and 80% of US markets are within two ground delivery days.
